Privacy Policy

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Last Updated: 1st October 2024

Jacupuncture Massage ("we," "us," or "our") is committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website [jacupuncture.co.uk] and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

We may collect and process the following types of personal data when you interact with us:

1.1 Personal Data

• Full Name
• Contact details (email address, phone number, mailing address)
• Health information relevant to your treatment (e.g., medical history, conditions, and preferences related to acupuncture or massage)
• Payment details (e.g., credit/debit card information)

1.2 Automatically Collected Data
We may collect data about your interaction with our website through cookies and other tracking technologies, including:

• IP address
• Browser type and version
• Operating system
• Browsing history on our website (pages visited, duration, etc.)

We use your personal data in compliance with GDPR for the following purposes:

• To provide our services: Including booking and managing your acupuncture or massage appointments, and delivering health-related services.
• To communicate with you: For appointment confirmations, reminders, or follow-up consultations, as well as marketing communications, where consent has been provided.
• For legal and administrative purposes: To maintain records required by law (such as health records), manage billing and payments, and handle disputes or claims.
• To improve our services: Using non-personally identifiable information to analyse website traffic and enhance user experience.

Under the GDPR, we must have a lawful basis to process your personal data. Depending on the type of interaction, we may rely on one of the following bases:

• Consent: For marketing communications or collecting sensitive health data during your treatment. You can withdraw your consent at any time.
• Contractual necessity: To provide the services you request, such as booking appointments and processing payments.
• Legal obligations: For health and safety record-keeping, tax, and accounting requirements.
• Legitimate interests: To improve our services, respond to inquiries, or protect against legal claims.

We do not sell or trade your personal data. However, we may share your information with third parties in the following cases:

• Service Providers: To trusted third-party providers (such as booking platforms, payment processors, or IT services) to facilitate our operations.
• Legal Requirements: If required by law or in response to a lawful request by public authorities (e.g., the NHS, regulatory bodies, or law enforcement).

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including compliance with legal, accounting, or reporting requirements. Health records, in accordance with UK law, may be kept for a period of up to eight years from your last appointment.

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request corrections to any inaccurate or incomplete information.
• Right to erasure: You can request that we delete your data, subject to certain exceptions (e.g., legal obligations).
• Right to restrict processing: You can ask us to restrict how we process your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a machine-readable format to transfer it to another provider.
• Right to object: You can object to the processing of your data for direct marketing or other legitimate interests.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance user experience and analyse website performance. A cookie is a small data file stored on your device. You can control the use of cookies through your browser settings, though disabling cookies may affect the functionality of our website.

For more information, please see our [Cookie Policy] below

Our website may include links to third-party websites. These websites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of these external sites.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a new "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

Jacupuncture Massage
Email: jacupuncture@outlook.com
Phone: 07754 172161

Cookie Policy

Last Updated: 1st October 2024

This Cookie Policy explains how Jacupuncture Massage ("we," "us," or "our") uses cookies and similar technologies to recognize you when you visit our website [jacupuncture.co.uk]. It explains what cookies are, why we use them, and how you can control their use.

By continuing to use our website, you agree to the use of cookies as described in this policy, unless you disable them via your browser settings.

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They help websites function more efficiently and provide useful information to the website owners. Cookies may be “persistent” (remaining on your device for a set period) or “session” cookies (deleted when you close your browser).

Cookies serve various functions, including:

• Enabling website functionality: Essential cookies allow the site to operate properly.
• Improving user experience: Cookies help tailor your browsing experience by remembering your preferences.
• Analytics and performance: Cookies help us understand how visitors interact with our site and improve its performance.

We use the following categories of cookies on our website:

These cookies are essential for the proper functioning of our website. Without them, certain features (such as appointment booking or secure payment processing) would not work.

Examples include:

• Session cookies
• Authentication cookies

These cookies collect anonymous information about how visitors use our website. They help us monitor and improve website performance by tracking page visits, traffic sources, and other analytical data.

Examples include:

• Google Analytics

These cookies allow our website to remember choices you make (such as your language or region) to provide enhanced, personalized features.

Examples include:

• Remembering your login details for future visits
• Saving your preferences during a session

We do not currently use advertising cookies. However, if we implement targeted advertising or marketing, these cookies would be used to deliver advertisements that are relevant to your interests. They may also be used to track the effectiveness of advertising campaigns.

We may use third-party service providers, such as Google Analytics, to help us analyse the usage of our website. These third-party cookies are set by the service providers and are subject to their own privacy policies. We recommend that you review their privacy and cookie policies for more information.

• Google Analytics: https://policies.google.com/privacy

You have the right to control the use of cookies on our website. You can manage your cookie preferences in the following ways:

Most web browsers automatically accept cookies, but you can change your browser settings to decline or delete cookies. Below are links to the cookie management instructions for popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

Please note that disabling cookies may affect the functionality of our website and may prevent you from using certain features.

When you first visit our website, a cookie consent banner will appear, allowing you to opt in or out of certain types of cookies. Your preferences will be saved for future visits unless you clear your browser cookies.

We may update this Cookie Policy from time to time to reflect changes in our cookie practices or legal requirements. Any updates will be posted on this page with a new "Last Updated" date. Please review this policy periodically to stay informed about how we use cookies.

If you have any questions or concerns about this Cookie Policy, please contact us at:

Jacupuncture Massage
Email: jacupuncture@outlook.com
Phone: 07754 172161